Subject: Fwd: Arabic Language Test - Mohamed Abbas
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 2 Mar 2020 02:25:41 -0700 (MST)

Hi Ma'am, 

PFA, 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Mohamed Abbas 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will apologize to the customer and let him know that I entered his address incorrectly that is why the order is not delivered yet. 
I will correct the address and I will informed him that his order will be delivered in 30 minutes. 
and I will make the order free of cost. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am from sudan I am twenty five years old. 
I am studing b.Com computer final year at the University of mewar. 
I have six Months experience in marketing at united Spirits company. 
I am good at dealing with the computer . Excel_Word_printing and e-mail program 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين خدمة العملاء الجيدة وخدمة العملاء الرائعة انك عندما تقدم خدمه جيده للعميل انك فقط تجعله راضيا ولكن حينما تقدم خدمة رائعة انت تجعله مخلصا لك ولن يذهب لغيرك في اي حال من الأحوال. 
يسعى كل شخص في مجال خدمة العملاء لتقديم الخدمة الرائعة لأنها تجعلك الأول علي مستوي المجال 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لأنني درست هذه المجال ولدي خبره في مجال 
التسويق وفي فترة قصيرة جدا كنت قد أصبحت مديرا للمجموعة او بمعني أصح مراقب. 
لدى قدرة علي الإقناع والتعامل مع العملاء والعمل تحت الضغط والعمل بروح الفريق 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	ذات مرة ذهبت إلى تلك المدينة الرائعة التي تطل علي ساحل بحر العرب وفيها مجموعه من الشواطي 
الجميلة والتقيت بشخصيات من مختلف البلدان والاعراق يجمعهم حب الاستكشاف والاستطلاع. 
وذهبنا للمتحف العريق كانت تجربة ممتعة جدا وبلا شك سوف اقوم بتكرار تلك التجربة اذا سنحت لي الفرصة