Subject: Re: LSM Joining Case Test - vineet kothiyal
From: vineet kothiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Mar 2020 04:03:49 -0500

LSM Joining Case
Test

Name

vineet
kothiyal

E-mail

[email-masked]

Phone Number

(+91) 9873943326

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected the second blurb because it's short and precise. It also covers all the
concerns that client have had, and also guiding the client with the process. The
only thing that I could add is the Greetings in the beginning and the regards in
the end. Moreover, we should also apologize to the person so that he would also
understand that we are trying our level best to help him with the
process.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customers is all about meeting costumers expectation in
an efficient, effective and friendly manners.

Bad customers service is when customers interacted with the executive who are
rude, ignorant and impatient.

In short, each customer is deserved to receive the service which is tailored for
their individual needs. If we could stick to it then customer service experience
would be better for every customers.

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