Subject: LSM Joining Case Test - Sakshi Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 2 Mar 2020 01:19:57 -0700 (MST)

Hi Ma'am, 

For Travel. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Sakshi Sharma 
E-mail 	[email-masked] 
Phone Number 	(+91) 9560823134 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	There are all the answers related to the complaint as customer required his tickets on his new address i.e hotel where he going to stay. 

The option which i have selected actually giving the exact resolution as he can update his address via visiting to website and track his order accordingly. So its a complete resolution we can control repeat complaints of the customer. Customer will be happy and not have to complaint us again for the same issue. 

There are no extra words there is just a resolution what actually customer required. Because customers are here just for the resolution and better customer services to there issue. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Difference between good and great customer service is just a miner line. You can say great customer service is one step ahead we need to take ownership and we should know how we can influence customer with our words and make him happy by following our policies. 	

	
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