Subject: Re: LSM Joining Case Test - Shiv Pratap Singh
From: Shiv Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Mar 2020 03:17:11 -0500

LSM Joining Case
Test

Name

Shiv Pratap
Singh

E-mail

[email-masked]

Phone Number

(+91) 7217666871

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I selected
blurb 1 according to customer query on email and will provide them resolution
according to the customer request and also before delivery the ticket, we will
re-confirm the address with the customer as they want which is mentioned in
blurb 1.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

1. Customer services is the process where we can provide the
services for customer before, during and after purchasing the product or
services. And if we provide the best resolution according to customer query
& customer is also happy with the resolution then they will continue with
the company. And it will make a good relationship with the customer.

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