Subject: Re: LSM Joining Case Test - Sakshi Sharma
From: Sakshi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Mar 2020 03:06:17 -0500

LSM Joining Case
Test

Name

Sakshi
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9560823134

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

There are
all the answers related to the complaint as customer required his tickets on his
new address i.e hotel where he going to stay.

The option which i have selected actually giving the exact resolution as he can
update his address via visiting to website and track his order accordingly. So
its a complete resolution we can control repeat complaints of the customer.
Customer will be happy and not have to complaint us again for the same issue.

There are no extra words there is just a resolution what actually customer
required. Because customers are here just for the resolution and better customer
services to there issue.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Difference between good and great customer
service is just a miner line. You can say great customer service is one step
ahead we need to take ownership and we should know how we can influence customer
with our words and make him happy by following our policies.

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