Subject: Arabic Language Test - ABDALLA MODATHIR HUSSEIN
From: ABDALLA MODATHIR HUSSEIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Feb 2020 04:10:21 -0500

Foreign Language
Screening Test

Name

ABDALLA MODATHIR HUSSEIN

Whats your first
language

Arabic

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

AT THE FIRST I WILL APOLOGISE
ABOUT FOR THE DEALY , I WILL INFORM HIM THAT THE DELIVERY IS GOING TO TAKE
LONGER BECAUSE SOMETHING WRONG HAS OCCURRED ,BECAUSE HE IS IMPORTANT CLIENT FOR
US THE DELIVERY WILL BE FREE TO CONTROL HIS ANGER AND TO KEEP OUR REPUTATION  ,
I WILL PROMISE HIE THAT WILL NOT HAPPEN AGAIN , ANYHOW I WILL MAKE SURE HE IS
HAPPY AND SATISFIED WITH OUR SOLUTION TO KEEP OUR NAME CLEAN , I WILL THANK HIM
FOR HIS UNDERSTANDING AND I WILL APOLOGISE AGAIN

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I M ABDALLA, I M FROM SUDAN, I BORE 12/9/1995 IN JEDDAH,SAUDI
ARABIA

I STUDY  PRIME AND HIGH SCHOOL IN SAUDI ARABIA, AFTER THAT I WANT TO INDIA TO
STUDY MECHANICAL ENGINEER  AT STMARYS  COLLEGE AFTER THREE YEARS I TRANSFER
MY STUDIES TO GLOCAL UNIVERSITY  SAHARANPUR

U.P. I COMPLETE MY STUDY BEFORE ONE MONTH , I WORKED FOR ONE MONTH AT CALL
CENTER , AND I M LOOKING BELDING MY CAREER FROM HERE

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

السؤال هو بالنسبة اليك ما
الفرق بين الخدمات الجيد للعميل و الخدمات
الممتازة للعميل

الاجابة الخدمات الجيدة هي توفير احتياجات
العميل بكافة الطرق الممكنة

اما بالنسبة الخدمات الممتازة للعميل هي
تتمركز توفير احتياجات العميل مع الاهتمام به
و

بعض التخفيض في الاسعار كي يشعر انه مميز

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

اولا  لقد عملت في خدمة العملاء من
قبل ولدي الخبرة

ثانيا انا طموح واحب ان اعمل في مجال التسويق

ثالثا انا اجتماعي مع الدرجة الاولى احب ان
اتحدث مع الاسخاص واتعرف على اناس جدد
دايما

رابعا اجد مجال التسويق يعتبر مكانا مناسبا
لي

خامسا انا رجل المغامرة واحب ان اجرب كل جديد

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

ساتكلم اليوم عن دنقلا ..دنقلا تقع في
شمال السودان تحديدا هي عاصمة الولاية
الشمالية  ..دنقلا هي مكان ولادة والدي زرت
هذه المدينة اخر مره قبل سنتين ...عندما اذهب
هناك احس بالراحة النفسية لا اعرف لماذا ربما
لان الحياة هناك بسيطة و مختلفة عن حياة المدن
معظم الناس هناك يعملون في الزراعة و يأكلون
مما يزرعون ...الناس هناك لايهتمون بالاقصاد

وارتفاع العملة  ...لدي بعض الاصدقاء و
الاقارب هناك ...اتمنى ان اعمل مشروعا هناك
واستقر