Subject: Re: LSM Joining Case Test - Muskan Dhalla
From: Muskan Dhalla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Feb 2020 06:05:09 -0500

LSM Joining Case
Test

Name

Muskan
Dhalla

E-mail

[email-masked]

Phone Number

(91) 9873099956

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I would be
selecting Blurb 1 :

Reasons:-

Agent was happy to help the customer shown the eagerness to provide 100%
customer satisfaction. Confirmed the address and took instant action.

At the end he rest assured that they will closely monitoring the order.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service is just answering what is been asked.

Great customer service is going one step ahead and assure everything goes ok and
customer become more than happy.

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