Subject: Fwd: LSM Joining Case Test - Prakher Karakoti
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 28 Feb 2020 04:02:08 -0700 (MST)

Hi Ash, 

Please check the test for travel 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 28 Feb, 2020, at 16:30, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Prakher Karakoti 
E-mail 	[email-masked] 
Phone Number 	(+91) 7678464238 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	As customer wants to change the address as the customer is going to travel within 2 days and we are not sure how much time it will take to reach the concert ticket to the customer. So we will ask him to change the address as per the request. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good and great customer service has differences like:- 
1- Apology and empathy. It will be great if you apologise and empathise on the right time. It will make the difference in worst case scenario. 
2- Approach towards the customer- It will be great if we approach the customer with right attitude and gesture. 
3- Handling the worst cases - Analysing the situation with calm and composed way will make the situation easy. 
4- Taking time- Providing an information in a short period will definitely make the difference between good and great. 

	
	
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