Subject: Re: LSM Joining Case Test - Prakher Karakoti
From: Prakher Karakoti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Feb 2020 06:00:54 -0500

LSM Joining Case
Test

Name

Prakher
Karakoti

E-mail

[email-masked]

Phone Number

(+91) 7678464238

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

As customer
wants to change the address as the customer is going to travel within 2 days and
we are not sure how much time it will take to reach the concert ticket to the
customer. So we will ask him to  change the address as per the request.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good and great customer  service has differences like:-

1- Apology and empathy. It will be great if you apologise and empathise on the
right time. It will make the difference in worst case scenario.

2- Approach towards the customer- It will be great if we approach the customer
with right attitude and gesture.

3- Handling the worst cases -  Analysing the situation with calm and composed
way will make the situation easy.

4- Taking time- Providing an information in a short period will definitely make
the difference between good and great.

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