Subject: Fwd: LSM Joining Case Test - Novil Manchanda
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 28 Feb 2020 02:58:59 -0700 (MST)

Hi Ash, 

Please check the test for Process trainer 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 28 Feb, 2020, at 15:27, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Novil Manchanda 
E-mail 	[email-masked] 
Phone Number 	(91) 9582263482 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	In Blurb 2 Executive has shared the precise information about the delivery status of ticket and steps via which customer can share his hotel address as he is going to travel. Executive has also shared the appropriate way of tracking the ticket. Executive has asked for customer contact details for further assistance. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	In good customer service we only provide solution to the customer's problem but in great customer service we understand the concern in proper manner and then provide solution which satisfied the customer expectations. So that he need not contact us back again and again. He can share positive word of mouth for the brand. 	

	
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