Subject: Re: LSM Joining Case Test - Novil Manchanda
From: Novil Manchanda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Feb 2020 04:57:18 -0500

LSM Joining Case
Test

Name

Novil
Manchanda

E-mail

[email-masked]

Phone Number

(91) 9582263482

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

In Blurb 2
Executive has shared the precise information about the delivery status of ticket
and steps via which customer can share his hotel address as he is going to
travel. Executive has also shared the appropriate way of tracking the ticket.
Executive has asked for customer contact details for further
assistance.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

In good customer service we only provide solution to the
customer's problem but in great customer service we understand the concern in
proper manner and then provide solution which satisfied the customer
expectations. So that he need not contact us back again and again. He can share
positive word of mouth for the brand.

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