Subject: Fwd: LSM Joining Case Test - Tanmay Gautam
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 28 Feb 2020 01:52:55 -0700 (MST)

Hi Ash, 

Please check the test for travel 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 28 Feb, 2020, at 14:20, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Tanmay Gautam 
E-mail 	[email-masked] 
Phone Number 	(91) 7428817441 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Selected blurb provide the answer to customer's query and the specialist seems courteous and proactive. Email is written neatly and all the information is provided in correct manner. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service provides service the way it is expected however Great customer service means being proactive, polite with great communication skill. Good customer service provides good experience to the customer but Great customer service doesn't only answer the customer's query but it also make a long lasting relationship with the customer. Good customer service helps customer to resolve their issues however, Great customer service not only resolve customer's issues but also makes sure that the same kind of issue is not repeated. 	

	
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