Subject: Re: LSM Joining Case Test - Tanmay Gautam
From: Tanmay Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Feb 2020 08:50:16 +0000

LSM Joining Case
Test

Name

Tanmay
Gautam

E-mail

[email-masked]

Phone Number

(91) 7428817441

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Selected
blurb provide the answer to customer's query and the specialist seems courteous
and proactive.  Email is written neatly and all the information is provided in
correct manner.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service provides service the way it
is expected however Great customer service means being proactive, polite with
great communication skill. Good customer service provides good experience to the
customer but Great customer service doesn't only answer the customer's query but
it also make a long lasting relationship with the customer. Good customer
service helps customer to resolve their issues however, Great customer service
not only resolve customer's issues but also makes sure that the same kind of
issue is not repeated.

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