Subject: Fwd: LSM Joining Case Test - ZAHEEN SIDDIQUI
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 27 Feb 2020 23:13:39 -0700 (MST)

Hi Ma'am/ Sir, 

This test is for Process trainer. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	ZAHEEN SIDDIQUI 
E-mail 	[email-masked] 
Phone Number 	(201301) 6261171516 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Right option is Blurb 4 because customer is asking to send the ticket at the different location (Hotel Location) wherein he wants to update the address. We can update the address from our end or else we are even providing the link to the customer wherein he can update his address. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is just providing the solution to the customer however, great customer service is wherein we put our self at customer's place and understand how we would expect some one to provide the solution. Great customer service required great focus, vision and determination. 	

	
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