Subject: Re: LSM Joining Case Test - Amit Saini
From: Amit Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Feb 2020 08:00:16 +0000

LSM Joining Case
Test

Name

Amit
Saini

E-mail

[email-masked]

Phone Number

(91) 8802707897

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Being a
customer care representative we should be courteous to our customer at all
time.

We always confirm the details with customers rather  asking from them.

We proactively informed to the customer (in Blurb 1) if he/she wishes to check
the delivery status then he/she may check himself/herself using tracking no.
which they would get via email.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer services are the ones in which
representative just solve the customer queries.

Great customer services are the ones in which we always go ahead out of the box
and resolve the customer queries.

Good customer services just rigid with the standard operating procedures.

Great customer services should always focus on customer experience and he/she
should be delighted in all aspects.

Great customer services always probe from customer for any further assistance
required or not.

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