Subject: Arabic Language Test - Molhim Mohammed Ahmed
From: Molhim Mohammed Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Feb 2020 06:36:57 -0500

Foreign Language
Screening Test

Name

Molhim Mohammed Ahmed

Whats your first
language

Arabic

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

apologise and exclude some of
the bizza amount

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

im  MOLHIM from sudan  , graduated from OU university BCA
department , have worked as a translator and as an  interpretor for hospitals
and still .. worked in SF TECHNOLOGIES as a web designer .. and also worked as a
bersonal trainer which is also somehow depends on marketing

In
YOUR LANGUAGE: What according to you is the difference between good and great
customer service?

بالنسبة لي الفرق بين
الخدمات الجيدة والخدمات الرائعة يكون في
نقاط صغيرة كمكملات وتجميليات للخدمة
المقدمة للعميل ..وحل المشاكل التي يمكن بها
تفادي ما يمكن ان يجده  العميل من معضلات

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

اعمل كمترجم ومنسق للسياحة
العلاجية مدة اقامتي في الهند لمدة 3 سنوات
والتي تعتمد على التسويق المكثف

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

كنت في عدة  مدن
لكن كانت الرحلة الاجمل فيهم  الى مكة   بحيث
يمكنك الاحساس بالطمانينة بوجود العديد من
الناس قاصدون لنفس مقصدك من الزيارة والغالب
يقابلونني بروح جميلة مستسلمة لما انت مستسلم
له