Subject: Arabic Language Test - Hussein Elnayer Ahmed Idris
From: Hussein Elnayer Ahmed Idris <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Feb 2020 10:28:32 +0000

Foreign Language
Screening Test

Name

Hussein Elnayer Ahmed Idris

Whats your first
language

Arabic

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

First I will do the new order
for him and second i will send a polagiz massege for him the the mistake was
from my side i have taken the wrong address for delivery of pizza and as we are
sorry we are giving u a discount for your order as it have been late with gift
from pizza hut and you have discount on your next order

In
ENGLISH - Please describe your Background (Personal, Educational, Professional)
- 50 - 100 words

my name is hussein elnayer ahmed i have came to
india on 2015 and

I have done B.pharmacy  pass out in the 2015 to 2019 , Marketing course in the
octabar to novamber  2019 and i work in united spirit company for five month

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

الجيد
هو عام لجميع الاشياء الجيده من العميل
والمؤسسه او المنتج حد زاته

اما الخدمه الجيده للزبون هي الشي الاساسي
الزي يبني المؤسسه او المنشئة لما يترتب عليه
من تعاقدات مع الزبون والسمعة الجيده للشركه
والمنتج

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

قوة التحمل

الصبر علي كلام الزبون

الخبره في مجال المبيعات

ايضاح المعلومات للزبون في حال عدم فهم
المعلومه

اقناع الزبون حول المنتج

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

زيارتي الي
حيدرأباد لقد زرت حيدرأباد في العام 2015
وجلست بها حتى عام 2019 ما

يعجبني في حيدرأباد انها تشمل جميع الاعراق
وجميع الاجانب وانها تشمل خليط من الثقافات

الموجودة في الهند ثقافات الهندوس والمسلمين
والمسيحيين ومختلف الديانات ما يعجبني به ان
كل شخص يهتم بمعتقداته لنفسه ويجتمعون في
المدارس والجامعات ومختلف الاركان العامه