Subject: Fwd: LSM Joining Case Test - GAURAV Kakkar
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 21 Feb 2020 00:57:13 -0700 (MST)

Hi Ash, 

Please check the test for travel 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Feb, 2020, at 13:25, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	GAURAV Kakkar 
E-mail 	[email-masked] 
Phone Number 	(+91) 9810500047 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	To begin with the process I would like to start with this blurb. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer service will just listen the client issue and provide the information given by company software whereas a great customer service person will go in the depth of issue and provide the best solution. 

A good customer service person just keep the client passport details as a information but great service will keep an eye on details, such as issue and expiry details or does he passport details have enough expiry to apply for travel to other countries. 

A good customer service person will keep the client dietary remarks and some special occasion just as a record on system but a great customer service person will go in the detail as what kind of allergy or preference a client have and same shall be updated to hotels and vendors. Also if the trip is falling with a birthday or anniversary then advise some suggestions to client to make their day memorable. 

A good customer service person will only listen to the client requirements and provide information accordingly whereas a great customer service person will understand the client requirements as what they are looking. Go out of the box and provide information of additional benefits and advantage for the package or hotel they are booking for. 	

	
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