Subject: Re: LSM Joining Case Test - GAURAV Kakkar
From: GAURAV Kakkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Feb 2020 07:55:47 +0000

LSM Joining Case
Test

Name

GAURAV
Kakkar

E-mail

[email-masked]

Phone Number

(+91) 9810500047

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

To begin
with the process I would like to start with this blurb.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer service will just listen the client
issue and provide the information given by company software whereas a great
customer service person will go in the depth of issue and provide the best
solution.

A good customer service person just keep the client passport details as a
information but great service will keep an eye on details, such as issue and
expiry details or does he passport details have enough expiry to apply for
travel to other countries.

A good customer service person will keep the client dietary remarks and some
special occasion just as a record on system but a great customer service person
will go in the detail as what kind of allergy or preference a client have and
same shall be updated to hotels and vendors. Also if the  trip is falling with
a birthday or anniversary then advise some suggestions to client to make their
day memorable.

A good customer service person will only listen to the client requirements and
provide information accordingly whereas a great customer service person will
understand the client requirements as what they are looking. Go out of the box
and provide information of additional benefits and advantage for the package or
hotel they are booking for.

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