Subject: Fwd: LSM Joining Case Test - shebin varghese
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 21 Feb 2020 00:54:15 -0700 (MST)

Hi Ash, 

Please check the test for travel 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Feb, 2020, at 13:20, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	shebin varghese 
E-mail 	[email-masked] 
Phone Number 	(+91) 8800001221 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I selected this blurb as it stated the perfect answer to the customer's query because the customer wanted the tickets to be delivered to the hotel where he would be staying after two days. So , through the link provided to him, he can easily put up his address and also change the existing address and update the new address of delivery. 

Also i would have modified the starting sentences of the blurb 4 in order to make it a more formal conversation. 
I would have started with the first sentence in the same way similar to the Blurb 1 in order to showcase a polite and formal manner of conversation with the customer. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	the major differences can be : Properly understanding the query first and then think efficiently for the solution before relying. 
Better way of communicating with particular words used to state something, in order to make the customer understand easily and effectively. 
Also taking the conversation in a polite and formal manner. 	

	
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