Subject: Re: LSM Joining Case Test - shebin varghese
From: shebin varghese <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Feb 2020 07:50:53 +0000

LSM Joining Case
Test

Name

shebin
varghese

E-mail

[email-masked]

Phone Number

(+91) 8800001221

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I selected
this blurb as it stated the perfect answer to the customer's query because the
customer wanted the tickets to be delivered to the hotel where he would be
staying after two days. So , through the link provided to him, he can easily put
up his address and also change the existing address and update the new address
of delivery.

Also i would have modified the starting sentences of the blurb 4 in order to
make it a more formal conversation.

I would have started with the first sentence in the same way similar to the
Blurb 1 in order to showcase a polite and formal manner of conversation with the
customer.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

the major differences can be : Properly understanding the
query first and then think efficiently for the solution before relying.

Better way of communicating with particular words used to state something, in
order to make the customer understand easily and effectively.

Also taking the conversation in a polite and formal manner.

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