Subject: Re: LSM Joining Case Test - Bhaskar Banerjee
From: Bhaskar Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Feb 2020 12:03:49 +0000

LSM Joining Case
Test

Name

Bhaskar
Banerjee

E-mail

[email-masked]

Phone Number

(011) 8130639920

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The
statement 4 provided the solution to the customer. However, Blurb should have
started with a sentence "We apologise for the inconvenience caused to you". Rest
all is fine.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good service means, the service provider is delivering the
expected services to the customers or clients. Great service means, the service
provider is trying to meet the 'futuristic' requirements of the customers in
current scenario.  For example; if a customers is enquiring for e-ticket
reservation, the service provider must facilitate customer with URL of the
website, chat link, whatsapp no. (if available), and should provide an
e-handout/e-guide for reserving the e-tickets. In case, he or she stuck up
while booking tickets online in near future, they can refer the guide to solve
their issues individually without giving you a call.

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