Subject: Fwd: LSM Joining Case Test - Karan Chauhan
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Thu, 20 Feb 2020 02:02:34 -0700 (MST)

Hi Ash, 

Please check this test for process trainer 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Feb, 2020, at 14:31, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Karan Chauhan 
E-mail 	[email-masked] 
Phone Number 	(91) 9643294024 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	This blurb enlightens the customer on how to update the address as customer wanted to get the tickets delivered at the hotel. Furthermore, it provides alternative to the customer wherein the customer can update the address online by referring to the link mentioned in the e-mail. 

Apart from the above mentioned details, providing the customer an option or educating them on how to track their order status would be great. Advising the customer to update the contact number so that our team can co-ordinate with the customer, if required, would be great. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service means resolving the customer query/ problem only however, great customer service means resolving customer query/ problem along with providing them an overall excellent/ delightful experience. 	

	
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