Subject: Fwd: LSM Joining Case Test - gurkirat singh dhamija
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Thu, 20 Feb 2020 02:02:01 -0700 (MST)

Hi Ash, 

Please check this test for travel 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Feb, 2020, at 14:27, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	gurkirat singh dhamija 
E-mail 	[email-masked] 
Phone Number 	(91) 9958044884 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Acknowledgement , assurance is given in this and the customer service team is giving exact information. 

I would like to add a time frame and some more discovery questions as in the dates of the event and try and give the resolution on the call as a first call resolution 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service would include promising and delivering the service as per customer expectations. 
Great customer service include promising less and delivering more . 
Great customer service include providing alternatives if we are not able to provide the resolution. 
Great customer service also includes adherence to the timelines. 
It also includes following the call flow properly which includes empathy and looking for customer satisfaction and customer delight. 	

	
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