Subject: Re: LSM Joining Case Test - Karan Chauhan
From: Karan Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Feb 2020 09:01:15 +0000

LSM Joining Case
Test

Name

Karan
Chauhan

E-mail

[email-masked]

Phone Number

(91) 9643294024

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

This blurb
enlightens the customer on how to update the address as customer wanted to get
the tickets delivered at the hotel. Furthermore, it provides alternative to the
customer wherein the customer can update the address online by referring to the
link mentioned in the e-mail.

Apart from the above mentioned details, providing the customer an option or
educating them on how to track their order status would be great. Advising the
customer to update the contact number so that our team can co-ordinate with the
customer, if required, would be great.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service means resolving the
customer query/ problem only however, great customer service means resolving
customer query/ problem along with providing them an overall excellent/
delightful experience.

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