Subject: Re: LSM Joining Case Test - gurkirat singh dhamija
From: gurkirat singh dhamija <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Feb 2020 08:57:43 +0000

LSM Joining Case
Test

Name

gurkirat
singh dhamija

E-mail

[email-masked]

Phone Number

(91) 9958044884

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Acknowledgement , assurance is given in this and the customer
service team is giving exact information.

I would like to add a time frame and some more discovery questions as in the
dates of the event and try and give the resolution on the call as a first call
resolution

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service would include promising and delivering
the service as per customer expectations.

Great customer service include promising less and delivering more .

Great customer service include providing alternatives if we are not able to
provide the resolution.

Great customer service also includes adherence to the timelines.

It also includes following the call flow properly which includes empathy and
looking for customer satisfaction and customer delight.

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