Subject: Re: LSM Joining Case Test - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Feb 2020 09:32:40 +0000

LSM Joining Case
Test

Name

Ankit
Sharma

E-mail

[email-masked]

Phone Number

(+91) 7503364071

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 2 was
selected as it answers the customer's query properly. However, the blurb can be
edited and the following changes can be done:

1. The beginning should include an apology for the delay and inconvenience
caused to the client.

2. Before the 'Ways to ensure you receive your tickets on time' part, we should
also notify the customer that she/he can change the delivery address as per
her/his requirement.

3. At the end, we should also tell the customer that we will be available for
further assistance and she/he cnan contact us whenever it is
needed.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Customer service is basically helping the customer out
whenever she/he needs help. A good customer service solves the query but a great
customer service  not only solves the query but also ensures that the customer
has a good experience. The customer should never feel like she/he is burden and
should be respected. A great customer service ensures that the customer's query
is solved as soon as possible and she/he should feel that she/he is valuable to
the company.

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