Subject: Re: Arabic Language Test - hakem satti
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 18 Feb 2020 05:35:41 -0700 (MST)

Hi Harpreet, 

The candidate is native and rating the test 8 out of 10. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Tuesday, 18 February, 2020 18:01:02 
Subject: Fwd: Arabic Language Test - hakem satti 

Hi Team, 

Please check this test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	hakem satti 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	first of i will appologis for the delay/ inform him that the delivery is going to take longer causet something worng has occurred because he is one of our important client this delivery 
will be frre to controll his unger and to keep our reputation promis his this is not going to 
happen again anyhow i will make sure he is happy and satisfied with our solution to keep 
our name clean .thank him for his. 
understanding and appologis for his agin once more 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	i am hakem from sudany in 1997 years student pharmcy 
i have been working as marketing manager 6 months in the sells department this gives me abigunderstanding in marketing. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	good:التعامل الجيد هو الذي يعطي الزبون الصغه في الموظف الذي يعمل في التسويق 
وتقدم مزيد من الاحترام والمظهر الجيد والتعامل الراقي الذي تتعامل به امام الزبون 
great:هو الذي يجذب الزبون في المرة القادمة بمجرد التكلم مع الزبون بطريقة محترمة تكسب الزبون واصحاب الزبون في هذا الوقت قد كسبت احترام الزبون والاخرين ايضا 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	تقدم إلي الزبون كل الاحترام والادب والاخلاق الحسنة 
تتكلم الي الزبون الكلام الطيب الراقي 
تحاول بقدر ألإيمكان ان تجاوب علي كل السؤال الذي يسألك منها الزبون 
يجب أن تكسب الزبون 
يجب أن تحافظ علي الصوره الطيبه أمام الزبون 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	الاسم :حكيم ساتي موظف تسويق في شركة اتصالات اشتغلت حوالي ستة أشهر والحين انا عندي خبرة ممتازة جدا جدا واذا امكن ان شاء الله اكون اكبر موظف تسويق في العالم لاني جدا معجب بل اشد المعجبين بالتسويق من وانا صغير احب اتعامل مع الناس في اي شي وهذا السبب الاساسي إلي اختياري ان اكون موظف تسويق