Subject: Arabic Language Test - hakem satti
From: hakem satti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Feb 2020 12:28:20 +0000

Foreign Language
Screening Test

Name

hakem satti

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

first of i will appologis for the delay/ inform him that the
delivery is going to take longer causet something worng has occurred because he
is one of our important client this delivery

will be frre to controll his unger and to keep our reputation promis his this is
not going to

happen again anyhow i will make sure he is happy and satisfied with our solution
to keep

our name clean .thank him for his.

understanding and appologis for his agin once more

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

i am hakem from sudany in 1997 years student pharmcy

i have been working as marketing manager 6 months in the sells department this
gives me abigunderstanding in marketing.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

good:التعامل الجيد هو الذي
يعطي الزبون الصغه في الموظف الذي يعمل في
التسويق

وتقدم مزيد من الاحترام والمظهر الجيد
والتعامل الراقي الذي تتعامل به امام الزبون

great:هو الذي يجذب الزبون في المرة القادمة
بمجرد التكلم مع الزبون بطريقة محترمة  تكسب
الزبون واصحاب الزبون في هذا الوقت قد كسبت
احترام الزبون والاخرين ايضا

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

تقدم
إلي الزبون كل الاحترام والادب والاخلاق
الحسنة

تتكلم الي الزبون الكلام الطيب الراقي

تحاول بقدر ألإيمكان ان تجاوب علي كل السؤال
الذي   يسألك منها الزبون

يجب أن تكسب الزبون

يجب أن تحافظ علي الصوره الطيبه أمام الزبون

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

الاسم :حكيم ساتي موظف تسويق في شركة
اتصالات  اشتغلت حوالي ستة أشهر والحين انا
عندي خبرة ممتازة جدا جدا واذا امكن ان شاء
الله اكون اكبر موظف تسويق  في العالم  لاني
جدا معجب بل اشد المعجبين بالتسويق من وانا
صغير احب اتعامل مع الناس في اي شي وهذا السبب
الاساسي إلي اختياري ان اكون موظف تسويق