Subject: Fwd: LSM Joining Case Test - Deepesh Patel
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 17 Feb 2020 05:34:48 -0700 (MST)

Hi, 

Please check this test for travel 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Feb, 2020, at 18:02, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Deepesh Patel 
E-mail 	[email-masked] 
Phone Number 	(+91) 8299408979 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 1 reflects everything that we as a customer service representative should deliver in the e-mail to the customer. It has proper empathy and a first email resolution. Blurb 1 has a human touch with a customer with a final resolution. The representaive is taking a proper ownership in the email going one step ahead to contact with the seller and will also closely monitor the delivery of the tickets. The representative is not leaving the solution on any department like in Blurb 3. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good cutomer service starts with a customer's query and ends with representative's resolution but great customer service comes with the human touch, better understanding, well interection with the customers where we don't only solve the query but them the best experience of our service in the market. 	

	
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