Subject: Re: LSM Joining Case Test - Deepesh Patel
From: Deepesh Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Feb 2020 12:32:46 +0000

LSM Joining Case
Test

Name

Deepesh
Patel

E-mail

[email-masked]

Phone Number

(+91) 8299408979

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 1
reflects everything that we as a customer service representative should deliver
in the e-mail to the customer. It has proper empathy and a first email
resolution. Blurb 1 has a human touch with a customer with a final resolution.
The representaive is taking a proper ownership in the email going one step ahead
to contact with the seller and will also closely monitor the delivery of the
tickets. The representative is not leaving the solution on any department like
in Blurb 3.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good cutomer service starts with a customer's query and ends
with representative's resolution but great customer service comes with the human
touch, better understanding, well interection with the customers where we don't
only solve the query but them the best experience of our service in the market.

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