Subject: Arabic Language Test - Mohamed Abbas
From: Mohamed Abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Feb 2020 08:32:01 +0000

Foreign Language
Screening Test

Name

Mohamed Abbas

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

I will apologize to the customer and let him know that  I
entered his address incorrectly that is why the order is not delivered yet.

I will correct the address and I will informed him that his order will be
delivered in 30 minutes.

and I will make the order free of cost.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I am from sudan I am twenty five years old.

I am studing b.Com computer final year at the University of mewar.

I have six Months experience in marketing at united Spirits company.

I am good at dealing with  the computer .  Excel_Word_printing and e-mail
program

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

الفرق
بين خدمة العملاء الجيدة وخدمة العملاء
الرائعة انك عندما تقدم خدمه جيده للعميل انك
فقط تجعله راضيا ولكن حينما تقدم خدمة رائعة
انت تجعله مخلصا لك ولن يذهب لغيرك في اي حال
من الأحوال.

يسعى كل شخص في مجال خدمة العملاء لتقديم
الخدمة الرائعة لأنها تجعلك الأول علي مستوي
المجال

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

لأنني  درست هذه المجال ولدي خبره
في مجال

التسويق وفي فترة قصيرة جدا  كنت قد أصبحت
مديرا للمجموعة او بمعني أصح مراقب.

لدى قدرة علي الإقناع والتعامل مع العملاء
والعمل تحت الضغط والعمل بروح الفريق

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

ذات مرة ذهبت إلى
تلك المدينة الرائعة التي تطل علي ساحل بحر
العرب وفيها مجموعه من الشواطي

الجميلة والتقيت بشخصيات من مختلف البلدان
والاعراق  يجمعهم حب الاستكشاف
والاستطلاع.

وذهبنا للمتحف العريق  كانت تجربة ممتعة جدا
وبلا شك سوف اقوم بتكرار تلك التجربة اذا سنحت
لي الفرصة