Subject: Arabic Language Test - mohamed mahmoud
From: mohamed mahmoud <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Feb 2020 14:00:29 +0000

Foreign Language
Screening Test

Name

mohamed mahmoud

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

i will tell him that his order need another 30 minute after
apologize to him for the inconvenience that we cause to him and unintentional
mistake that cause the delay of order and offer him the best offer that we have
and try to make discount as possible for the next time and i will give him this
order for free

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

my name
is mohamed mahmoud i am originally from sudan i have came to india study

i like football match any i enjoy traveling .

i have done my bachelor degree in pharmacy from mgr university tamil nadu

i have joined nella hospital as arabic interpreter 2014

i organized and with UNHCR as community leader 2015-2016

i have worked with NBCL private limited company 2017 -2018

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

خدمه
العملاء الجيده هي ارضاء العميل اما خدمه
العملاء العظيمه هي كسب ثقه العميل و اعتماده
علي الخدمه المقدمه

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

علي
قدر اهل العزم تاتي العزائم  قناعتي بالعمل
الجاد

احب التحدي و ملل العمل فلا مستحيل لدي

الرغبه الاكيده للعمل في مجموعه

الاستماع بالعمل مع اوقات مختلفه

لدي الثير من الخبر في خدمه العملاء

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

من اجمل المدن التي زرتها هي مكه
المكرمه في المملكه العربيه السعوديه و هي من
أشهر المدن في الكرة الارضيه لما تحمله من
رمزية تاريخية ودينية حيث تعتبر من اكثر
الأماكن

لقدسية  للمسلمين في العالم فهي البقعة
المباركة الطاهرة التي تحوي بيت الله  الكعبة
المشرفة التي هي قلبت المسلمين التي يتوجهون
نحوها في جميع أنحاء العالم

و من المعالم الأثرية و التاريخية  جبلي
الصفا و المروة

و جبل النور الذي به غار حراء   ومن الاماكن
المثيرة للاعجاب بئر زمزم و مايهها النقيه
الصافيه