Subject: Fwd: LSM Joining Case Test - Akshat Agarwal
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 14 Feb 2020 05:06:57 -0700 (MST)

Hi, 

Please check this test for travel, although there spoken i s not much good. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Akshat Agarwal 
E-mail 	[email-masked] 
Phone Number 	(91) 9149180815 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Customer is getting instant resolution. We are providing a alternative as e-tickets and he can check the status also. We are also educating him about ways to ensure that how he can receive his tickets on time. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is when we provide resolution only and just complete the SLA but great customer service is when we keep us on customer place (empathy) then suggest him the instant resolution and alternative ways also. 	

	
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