Subject: Re: LSM Joining Case Test - Akshat Agarwal
From: Akshat Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Feb 2020 12:03:53 +0000

LSM Joining Case
Test

Name

Akshat
Agarwal

E-mail

[email-masked]

Phone Number

(91) 9149180815

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Customer is
getting instant resolution. We are providing a alternative as e-tickets and he
can check the status also. We are also educating him about ways to ensure that
how he can receive his tickets on time.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is when we provide
resolution only and just complete the SLA but great customer service is when we
keep us on customer place (empathy) then suggest him the instant resolution and
alternative ways also.

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