Subject: Re: LSM Joining Case Test - sanjay lakhani
From: sanjay lakhani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Feb 2020 08:51:49 +0000

LSM Joining Case
Test

Name

sanjay
lakhani

E-mail

[email-masked]

Phone Number

(+91) 6375819207

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I select
this blurb because customer has requested somthing In the first line it is
written We considered your request it will give satisfaction to the customer
that he or she has received a good response from the company and secondly
tickets are confirmed by the company by this line customer will be assured that
he or she is watching the lady gaga. he will get to know that tickets are not
received by the company we are clarifying him that tickets are delayed by the
event organisers we are trying our best to get the tickets and he will get the
timeframe that he will receive the tickets near or before the show dates
comes

the second paragraph he will be assured that it is company is monitering my
request and my tickets .

double checking of address is good because somtimes address may wrongly entered
by the customer double checking of address he will be assured that he company is
putting an effort to make his or her day great.

Customer will get tracking number and an email alert when package is scanned. By
this time he will be assured that company is trying their level best to make the
show a memorable show

I hope this answers your question and one line can be added here if any other
query is their regarding your hotel and tickets please let us know

you have a great time at Lady Gaga!

this line will add a sweet gesture.

from my perception this blurb is completely good and it is answering all the
question which are asked by the customer.

thank you

sanjay lakhani

dated 13/02/2020

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Their is very tiny difference between good and
great  customer service

Good services

1. If customer have asked solution to any problem  to company's care then his
problem should be solved immediately it is good service

but in great service while solving the current problem if any kind of problem
can be occur in the future the company's person should tell the customer

2. If any services are provided by the company the it is necessary to tell the
customer to acknowledge him the pros and cons of that service it is a good
service

the great service will be acknowledge help  him or her to analyse the pros and
cons.

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