Subject: Fwd: LSM Joining Case Test - rohit makkar
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 12 Feb 2020 00:46:11 -0700 (MST)

Hi, 

Please check this test for trainers profile. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Feb, 2020, at 13:15, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	rohit makkar 
E-mail 	[email-masked] 
Phone Number 	(91) 7827655220 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Executive should have asked for the Hotel address where he will be staying and wants his tickets, rest all information provided is correct in 1st blurb. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer service is providing all information to the customer which he wants to listen but great customer service is explain everything about the issue customer is facing and resolve that on the given time and greet him like if he calls back again he just wanted to talk to the same Person , thats called great customer service. 	

	
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