Subject: Re: LSM Joining Case Test - Mohit Maurya
From: Mohit Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Feb 2020 03:35:21 -0500

LSM Joining Case
Test

Name

Mohit
Maurya

E-mail

[email-masked]

Phone Number

(+91) 8010111963

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Greeting
was missing followed by acknowledgment and assurance of customers concern.
Closing could have been more proffessional customer connect was
missing.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is providing the customer with what he
has ask/demanded for this leads to customer satisfaction. However, great
customers service means providing customer what he wants with value and on time
this leads to customer delight. Customer satisfaction does not assures customer
repeat but customer delightness onot just leads to repeat but helps in spreading
positive word of mouth for the organization.

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