Subject: Re: LSM Joining Case Test - ATUL RANA
From: ATUL RANA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Feb 2020 06:50:39 -0500

LSM Joining Case
Test

Name

ATUL
RANA

E-mail

[email-masked]

Phone
Number

(91) 9211149001

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected Blurb 1 because we assured the customer that we're closely monitoring
his/her order and working in completing the order in time. We also cross checked
the address from customer and perfectly answered by saying that an email alert
will be sent with delivery tracking number once the package is scanned for
delivery. At last we even asked that hope we are able to answer the question by
solving his query and also greeted the customer.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

If we provide good customer service it means we
are only solving guest query. But while providing great customer service we are
making sure that we are satisfying customer in a way to make sure that next time
also customer opt us and recommend us to his known one's to use our services.
Basically providing great customer service means that it works in long run and
think as per customer prospective. The difference between good and great
customer service is that of sympathy and empathy.

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