Subject: Fwd: LSM Joining Case Test - Rubina Rafiq
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 10 Feb 2020 04:41:27 -0700 (MST)

Hi, 

Please check this test for travel 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 10 Feb, 2020, at 17:09, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Rubina Rafiq 
E-mail 	[email-masked] 
Phone Number 	(91) 7505154415 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	i think this blurb is right coz he wants ticket for lady Gaga for an event on hotel address coz this ticket is provided by the event organiser only and they are taking the responsibility to send the tickets on time by tracking it and as they have all the details so this is the right answer. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	the difference between good service and great service are: 
Good Customer Service is that if you just barely keeping your customer satisfied and Great Customer service is if you want to make your customer loyal and providing best customer satisfaction with best quality to them that is great customer service. 
For example: a prospect is on call asks you a quwstion and u dont know the answer to then you put on hold and find the answer ans then give reply to them that is good customer service. 

Great customer is that when you dont know the answer and give them a quick and best response to them that is great customer service. 	

	
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