Subject: Re: LSM Joining Case Test - piyush kumar
From: piyush kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Feb 2020 04:46:14 -0500

LSM Joining Case
Test

Name

piyush
kumar

E-mail

[email-masked]

Phone Number

(+91) 8006773656

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Reason for
selecting for Blurb 2 is:

As event date is too close and she will travel in two days so she needs ticket
immediately so that she get the confirmation for hotel booking.

Else, we need to work on pre-active approach so that she download the E-ticket
directly without wasting the time for contacting customer care.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service refers
to the services provided to the customer as per the customer requirement.

Great customer service refers to the extra-ordinary services provided to the
customer such as pre-active approach so that customer does not spend their time
by contacting the customer care.

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