Subject: Fwd: LSM Joining Case Test - Jeevan Paulus
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 10 Feb 2020 01:15:50 -0700 (MST)

Hi, 

Please check for travel. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 10 Feb, 2020, at 13:40, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Jeevan Paulus 
E-mail 	[email-masked] 
Phone Number 	(+91) 9007505521 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Good customer serbvice and answered to the point what was the customer expecting from us. 

I'ld like to add the greetings part as i feel that Greetings in the begining and acknowledgement was only missing. 

Thank you for contacting us and we acknowlodge the same and will surely send the tickets at your hotel, may i please confirm your delivery address? 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is when we are able to answer all the questions of a customer whatever is been asked, but best customer service is when we answer all the questions of the customer plus we also advise customer what alternatives can a customer do in order to get the same and similar 
information quicker and leave a great mark on customer's mind so that he/she think's that this agent went beyond and helped me with a great service. 	

	
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