Subject: Fwd: LSM Joining Case Test - RAJ PRAKASH
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 10 Feb 2020 01:15:26 -0700 (MST)

Hi, 
Please check for travel 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 10 Feb, 2020, at 13:39, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	RAJ PRAKASH 
E-mail 	[email-masked] 
Phone Number 	(+91) 9654453666 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Because it is more convenient for the customer to get the tickets directly to the hotel as he is leaving for the event in two days. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service :- 
Just giving the resolution for the concerns he/she asking for. 
Giving answer to close ended questions. 
Great customer service:- 
To give the resolution with proper resolution before during and after purchase for the goods or services. 
Giving the answers related to all his open ended as well close ended questions. 	

	
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