Subject: Re: LSM Joining Case Test - Jeevan Paulus
From: Jeevan Paulus <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Feb 2020 03:10:56 -0500

LSM Joining Case
Test

Name

Jeevan
Paulus

E-mail

[email-masked]

Phone Number

(+91) 9007505521

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Good
customer serbvice and answered to the point what was the customer expecting from
us.

I'ld like to add the greetings part as i feel that Greetings in the begining and
acknowledgement was only missing.

Thank you for contacting us and we acknowlodge the same and will surely send the
tickets at your hotel, may i please confirm your delivery address?

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service is when
we are able to answer all the questions of a customer whatever is been asked,
but best customer service is when we answer all the questions of the customer
plus we also advise customer what alternatives can a customer do in order to get
the same and similar

information quicker and leave a great mark on customer's mind so that he/she
think's that this agent went beyond and helped me with a great
service.

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