Subject: Re: LSM Joining Case Test - Ashwani pandey
From: Ashwinee Latchayya <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 7 Feb 2020 03:03:57 -0700 (MST)

NO 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9 

From: "HR Livesalesman" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, February 7, 2020 3:17:52 PM 
Subject: Fwd: LSM Joining Case Test - Ashwani pandey 

Hi Ash, 

Please check this test for travel 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 7 Feb, 2020, at 15:15, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Ashwani pandey 
E-mail 	[email-masked] 
Phone Number 	(201301) 9990713157 
Which blurb would you select? 	Blurb 3 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I have selected blurb 3 because this is the proper information for the customer which we need to do on this case we need some time to provide the proper resolution for the customer with in tat.and i need to buy some time from the customer to resolve his problem. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is provide the proper resolution as per customer query with in tat and give the correct information to the customer .and probably only barely keeping your customers satisfied. 

provide resolution with in tat to the customer. 
need to satisfied to the customer. 
need to talk in polite language to the customer. 	

	
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