Subject: Re: LSM Joining Case Test - Alankar Yaduvanshi
From: Alankar Yaduvanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Feb 2020 06:31:00 -0500

LSM Joining Case
Test

Name

Alankar
Yaduvanshi

E-mail

[email-masked]

Phone Number

(91) 9821767002

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The basic
issue of the customer is when he will receive the ticket and he also request to
the service provider to arrange the ticket at the hotel, as he is travelling. So
blurb 4th understand the desire of the customer also inform about the options,
if he will not be able to to collect the tickets personally. So being an
excellent customer service this blurb resolve the issue and give extra mile in
the service industry.

As concern with all other blurb, they inform the issue for not arranging tickets
as per the customer requirements.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer service means to satisfy the
customer while on other hand great customer service make customers loyal.

Good customer service only meet the expectations of the customers while
exceeding the expectations of the customer consider as great customer service.
Great customer service is an extra mile in the any business. The motive of
customer service is not only customer happy  but should be customer
delight.

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