Subject: Fwd: LSM Joining Case Test - Afzal Ali Alvi
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 6 Feb 2020 09:58:23 +0000

No
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Begin forwarded message:

From: Afzal Ali Alvi <[email-masked]>
Date: 6 February 2020 at 15:19:20 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - Afzal Ali Alvi

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Afzal Ali Alvi
E-mail  [email-masked]
Phone Number    (+91) 9871041416
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    In am completely satisfy from the Blurb 1 because agent completely clarify the scenario why the delivery of ticket is delay and also mentioned the status of the ticket that ticket already issued but delaying from the organiser end and also agent confirm the delivery address so that courier will deliver the right address. on thing i want to add that agent should provide the tracking number of the courier so that customer easily track the courier time to time. apart from that agent have reward the satisfy email to the customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service will focus the issue but the great customer service will focus the reason of the issue so that next time customer will not face such issue and concern the issue to the higher authority for the benefits of the organisation.
Good customer will help the customer till the issue is resolve but the great customer service help the customer till the customer will satisfy from the agent.

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