Subject: Re: LSM Joining Case Test - Afzal Ali Alvi
From: Afzal Ali Alvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Feb 2020 04:49:12 -0500

LSM Joining Case
Test

Name

Afzal Ali
Alvi

E-mail

[email-masked]

Phone Number

(+91) 9871041416

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

In am
completely satisfy from the Blurb 1 because agent completely clarify the
scenario why the delivery of ticket is delay and also mentioned the status of
the ticket that ticket already issued but delaying from the organiser end and
also agent confirm the delivery address so that courier will deliver the right
address. on thing i want to add that agent should provide the tracking number of
the courier so that customer easily track the courier time to time. apart from
that agent have reward the satisfy email to the customer.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service will
focus the issue but the great customer service will focus the reason of the
issue so that next time customer will not face such issue and concern the issue
to the higher authority for the benefits of the organisation.

Good customer will help the customer till the issue is resolve but the great
customer service help the customer till the customer will satisfy from the
agent.

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