Subject: Re: LSM Joining Case Test - Shalini Topo
From: Shalini Topo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Feb 2020 03:21:14 -0500

LSM Joining Case
Test

Name

Shalini
Topo

E-mail

[email-masked]

Phone Number

(91) 9742985717

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I selected
this blurb because this is regarding the reconformation of the ticket as making
sure the guest carries the relevent details with him to get his ticket on his
address.

Ensurure that the guest name is correct in the ticket

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer care is one who makes sure that his
customer understands the information provided to him and help him with his
related problem.

Great customer care is the person who makes the client comfortable ,help him
with his related booking and make sure to reconfirm with each details provided
by the client.

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easily.