Subject: Fwd: LSM Joining Case Test - Nusan Dubey
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Thu, 6 Feb 2020 01:18:25 -0700 (MST)

Hi, 

Please check the test for non travel process 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Nusan Dubey 
E-mail 	[email-masked] 
Phone Number 	(110096) 8130618177 
Which blurb would you select? 	Blurb 3 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I feel that the blurb 3 answers the customer's queries appropriately. It states that the customer can receive the tickets in her hotel by updating the address as soon as possible and he or she will receive notification as soon as it is shipped. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The main difference is that a great customer service means understanding the customer queries and resolving it using the simplest methods so that the customer knows how it is being resolved and keeping in close contact with them until they are satisfied whereas a good customer service usually follows a certain procedure which may not b helpful for customers to handle their queries. 	

	
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